Wednesday 15 February 2012

Head update - Exemplary service

Received the following email from 'A Better Way to Go'

Hi Jeff,

We have just read your blog! Looks good.
After looking at your photos, would you like a right angle vent cowling instead of the straight through one you have used?
See photos attached.
It will allow the hose to run off in the correct angle for your installation.

Carol.



It was just what was needed.  I wrote back to ask how much - no cost, we will send it to you. Just send back the straight one when you have the right angle one installed. Three days later I had the new vent installed.

Thanks guys - a testament to your customer service principals - not expected but very much appreciated

For a full view of the head refit see the photos page



Straight
Right angle

3 comments:

  1. Hi Jeff,
    The right angle looks much neater - glad we could help. The Right angle coulings are currently only suitable when used with the fan that comes with the Airhead. If using the Solar Vent that we also sell, the right angled unit does not fit.
    Happy sailing!
    Carol.

    ReplyDelete
  2. What a coincidence! When I saw your photos of the straight vent, I asked Tate if maybe we needed a straight vent and not the 90 degree angle one..He said nah..the 90 degree will work better.

    You are having good luck with customer service all around.
    Dani

    ReplyDelete