I woke Wednesday morning to find the icebox defrosting without me initiating it. The power was on but nothing was happening. I switched it off and on again and noticed arcing sound followed by an electrical burning smell. After accessing the power supply (under the drawer in the dinette seat) I saw nothing untoward but on smelling the case it was clear something was not right inside.
As it was still under warranty I called Freezetec (where I bought the system) and explained what had happened. No problems, we have one in stock and will replace it immediately. 'Would you like me to bring in proof of purchase for the warranty?' No - we have your details on record and have already verified that the power supply is still under warranty. Three hours later the icebox was up and running.
True service is not what a company does in the good times but what they do when things go wrong
Thanks guys, I appreciate what you have done. If your in South East Queensland and need refrigeration service or a new system give Freezetec a call - see links on home page
LOVE good customer service..It's worth even paying more for it. Glad you got it fixed!
ReplyDeleteDani
Look for a provider who constantly trains its technicians and keeps them up on the latest information and techniques. You also want repair specialists that are approved by major manufacturers to ensure any work done is quality and will not void any warranty.
ReplyDeleteCommercial Refrigeration in Berkeley